Economies of Scale

passports
Alexandria City Public Library Central Branch, June 12, 2016. Line for Passport Acceptance services. Taken from the “three-hour wait to see Passport Agent” position in line, about 20 minutes before opening. Posted hours for Passport Acceptance on Sundays are 1-3 PM.

Mouse is going to summer camp in Canada during the first week of July. Since she has never traveled overseas before, she does not have a passport. As a minor child, she has to appear in person at a Passport Agency or a Passport Acceptance Facility along with one or both parents to be issued a passport. Alexandria City schools being in session until the end of next week (a week before her camp starts), I wanted to take her to one of the Passport Acceptance Facilities in our area to apply outside of school hours. These are post offices and libraries which see applicants in person, collect the necessary forms and fees, and forward them to the State Department for adjudication and issuance of passports.

Not complaining! I have nothing but love for passports, libraries, post offices, or the good people who sign my pay checks. Everyone is doing the best they can to meet increased demand for passports with limited resources. Everyone I have encountered so far in the effort to get my child a passport has been polite and given me accurate information. Unfortunately, it’s been hard to do so far. It’s summer, so more people are trying to travel abroad, and I didn’t plan ahead. I’ve gone to the library three times for Passport Acceptance hours; twice we came midway through the posted hours and were told the all the times for passport service that day were already full; Sunday we got there 20 minutes before opening and, after waiting in the line pictured above, learned that we could be seen three hours later if we stayed in line. When I called one of the local post offices that make appointments for passport services, I was offered an appointment in the third week of July. The others operated in a walk-in basis similar to the library. If I call the National Passport Information Center on Friday, I’ll be allowed to make an appointment at the Washington Passport Agency; that’s contingent on showing proof that our travel is scheduled to occur within the next two weeks (or four weeks if you also have to get a foreign visa).

Not complaining! But it occurred to me that maybe Social Security field offices should become Passport Acceptance Facilities. They’re set up to offer a mix of walk-in and scheduled appointments, much like Passport Agencies and U.S. consular sections overseas, and they have waiting areas and ticketing systems. Plus they are already set up to handle people’s original documents (birth certificates, marriage certificates, and so on). Just a thought. Maybe this can be my capstone project for an Executive Potential Program, should I ever rally to apply for one. I’ll put that on my to-do list, right after getting our passports.

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